If you need medical assistance in Florence, the Student Life Team is here to ensure you have all the necessary resources. We collaborate with professional doctors from a lengthy and highly recommended background in assisting students and foreigners.

Please inquire whether the physician accepts your plan when you schedule the appointment to see if the cost of the visit is covered by direct payment, or contact your insurance provider directly for a list of physicians that your policy may cover.

If you have GEOBLUE/HTH insurance, for any other specific info about the insurance procedure and policy, please contact globalhealth@hthworldwide.com.

If you have CISI insurance, for any other specific info about the insurance procedure and policy, please contact medicalsp@aig.com.

Please always take your insurance card to the doctor and keep all receipts, also if you purchase any medicine at the pharmacy.

For urgent and immediate assistance outside of our office hours, please call our Health and Safety Emergency number: +39 347-376-9632.

If you need to schedule a doctor’s appointment, you may contact the following doctors (English speaking). Please note the walk-in hours for both clinics:

Medical Service http://www.medicalservice.firenze.it/

English speaking practitioners and specialists with walk-in hours Mon-Fri from 11:00am to 12:00noon, from 1:00pm to 3:00pm and from 5:00pm to 6:00pm. Saturday from 11:00am to 12:00noon and from 1:00pm to 3:00pm. They also offer home calls 24/7 (even on Saturday and Sunday) for a small extra charge.Tel. 055 475411

Their office is located near Piazza Duomo in Via Roma 4. 

-Dr. Stephen Kerr http://www.dr–kerr.com/index.html

He is an English physician and accepts both HTH and CISI insurance. Tel. 055 288055

His office is located in Piazza del Mercato Nuovo 1 (right behind piazza della Signoria and in front of the Piazza which has the statue of the Boar in it). Walk in Mon-Fri 3:00-5:00pm or by appointment 9:00am to 3:00pm.For more urgent care, you can refer to:

-General ER 24/7 Ospedale S. MARIA NUOVA 
Piazza S. Maria Nuova, 1 / tel. +39 055 69381

For more information about Health and Safety in Florence, please see our student manual (page 58): http://studentlifeflorence.it/resources/FUA_STUDENT_Manual.pdf 

You may also consult the following list of English speaking practitioners  

http://studentlifeflorence.com/images/downloads/Doctors_in_florence.pdf (va eliminato il paragrafo iniziale, poi i dati di tutti i dottori vanno verificati )

Free on-site counseling:

We strive to support students by offering resources to help them achieve their academic and personal aspirations. Our counseling services offer support to students as they adjust to and learn about Italian culture. Free onsite counseling is accessible to all students. Our counseling office can provide further information if you wish to schedule a counseling session with a private practitioner. 

To set up a counseling appointment, please email counseling@fua.it

Ambulance –  118 

 Fire Department –  115 

 Police/Carabinieri – 112 

 Police Station (Questura) Via Zara 2:  +3905549771

 Carabinieri: Borgo Ognissanti 48:  +39 0527661 

 Santa Maria Nuova Hospital Emergency Room: +39 055 6938

In case of any health, safety, or housing emergency, please contact the advisor on call:

EMERGENCY CONTACT 24/7: +39 3473769632 (outside office hours).

In case of NON-EMERGENCY health and Safety or housing issues, please contact the Student Life Office during Office hours: at +39 055 2633 127 or send an e-mail to sld-studentservices@fua.it